Once your order has shipped, we will send you a tracking number by email. Please monitor your tracking information until delivery in case of any unexpected issues, such as paused updates or delays.

In most cases, your package is shipped directly to your location via FedEx or UPS, allowing you to receive regular tracking updates and follow your delivery progress at any time.

In some situations, your package may first be transported by air to your country for customs clearance, after which FedEx or UPS will handle final delivery and tracking updates. During this stage—before the package reaches the U.S.—the tracking status may show only that the shipping label has been created, with no movement updates available, this is completely normal and expected. Once your package clears customs and arrives in your country, tracking will update as usual.

We understand that limited tracking visibility can be concerning. Please rest assured that at Sexy Real Sex Dolls, we closely monitor every shipment and take full responsibility for your order from dispatch to delivery. We appreciate your patience and are always here to assist if you have questions about your shipment.

If you plan to pick up your package at a FedEx or UPS location, please provide the pickup address before your order is shipped. We also recommend contacting the selected store directly to confirm that customer pickups are allowed, especially if the package may be redirected due to an invalid or refused delivery address.

Changing the Shipping Address

Please double-check your shipping address before shipment. If you need to request an address change after your order has been shipped, contact us as soon as possible and we’ll do our best to assist.

Changing Delivery Time / Holding Your Package

If you are unavailable to receive your package at the estimated delivery time, you can contact the courier directly to reschedule delivery or place the shipment on hold. Once your order ships, you will receive detailed delivery instructions and options from the courier.

To ensure smooth communication, please make sure emails from info@sexyrealsexdolls.com are not filtered or blocked, and keep your phone number active so you can receive urgent delivery updates if needed.

At Sexy Real Sex Dolls, we’re always here to help make delivery as flexible and stress-free as possible.

Please inspect your package immediately upon delivery to ensure everything arrives in perfect condition. If the outer shipping box shows any signs of damage, take clear photos or videos of the box and shipping label before opening it, as this documentation is required for shipping claims.

Even if the carton appears intact, we strongly recommend opening the package and carefully examining the doll and all accessories. If you notice any damage, please document it with photos or videos right away.

In the rare event that a doll is damaged during transit, we may need your assistance in providing evidence so we can file a claim with the shipping carrier and resolve the issue as quickly as possible.

At Sexy Real Sex Dolls, we are committed to delivering premium-quality love dolls and ensuring a smooth, worry-free experience from delivery to enjoyment. Our support team is always here to help you every step of the way.

While we work hard to ensure fast and reliable delivery, international shipping may occasionally be affected by factors beyond our control, including:

• Weather & natural disasters
  Severe conditions such as storms, floods, earthquakes, or other natural events may disrupt transportation routes and delay delivery.

• Customs inspections (especially in Europe)
  Your shipment may be selected for customs inspection, which can result in additional processing time and, in some countries, potential import fees based on local regulations.

• Local and national holidays
  Shipping carriers may operate on reduced schedules or pause operations during public holidays, which can slow transit times.

• Political situations & regulatory changes
  Changes in government regulations, trade policies, or political conditions can affect shipping routes, delivery timelines, or product availability in certain regions.

• Unforeseen circumstances
  Rare events such as carrier strikes, transportation accidents, or internal logistics issues may also cause temporary delays.

We truly appreciate your patience and understanding should any of these situations arise. At Sexy Real Sex Dolls, we remain fully committed to keeping you informed and providing the best possible support throughout the entire shipping process, ensuring your love doll arrives safely and discreetly.

If you encounter any of the following situations after receiving your package, please contact us immediately so we can assist you as quickly as possible.

Incorrect Package

If the doll you receive looks significantly different from the factory photos or the product images shown on our website, please provide an unboxing video that clearly shows:

• The full doll body and head

• The shipping label

• The outer package box

Once received, we will verify the issue with the factory and shipping carrier and arrange a replacement if an error is confirmed.

Damaged Doll

If your package arrives with severe damage, you should file a claim with the shipping carrier immediately upon receipt. Please document the damage with photos or videos.

• For severe damage, a replacement will be arranged based on the assessment.

• For minor damage, we will provide a professional repair kit and guidance.

Missing Package

If the tracking number shows Delivered but you did not receive the package, please contact UPS or FedEx immediately to file a claim. For added security, most of our shipments include Adult Signature Required service (exceptions may apply).

At Sexy Real Sex Dolls, we take full responsibility for assisting you through these situations and will work closely with you to reach a fair and timely resolution.